Return Policy

Return Policy Terms

  1. A Return Authorization must be requested within 30 days after delivery.
  2. All returns require prior written authorization from Titan Supply Group. Unauthorized returns will not be accepted. Do not ship or return material until written approval has been received.
  3. Material must be unused, uninstalled, unopened, undamaged, in its original packaging, and in clean, dry and resalable condition.
  4. Open cartons, loose planks, installed material, and material damaged while in the customer’s possession will not be accepted.
  5. Discontinued, clearance, special-order and custom-order products are not eligible for return.
  6. Approved standard returns are subject to a 20% restocking fee. The restocking fee does not apply to Titan Supply Group shipping errors or approved product claims.
  7. The customer is responsible for arranging and paying all return freight costs unless Titan Supply Group agrees otherwise in writing. Original delivery and freight charges are nonrefundable.
  8. All returned material must be securely palletized, strapped and stretch-wrapped for safe transportation. Improperly packaged material or material damaged during return transportation may be refused or denied credit.
  9. Issuance of a Return Authorization does not guarantee credit. Approved credit will be applied to the purchasing customer’s account only after the material has been received, inspected and approved by Titan Supply Group.

Shortages, Misshipments and Freight Damage

  • Shortages, misshipments and concealed freight damage must be reported within three calendar days after delivery.
  • Titan Supply Group may, at its discretion, review a late shortage or misshipment claim when it can be verified through shipping records, photographs or other documentation. Acceptance of a late claim does not waive the reporting requirement for future claims.
  • Visible freight damage must be reported at delivery, before the driver leaves.
  • The type and quantity of damaged material must be clearly noted on the Bill of Lading or delivery paperwork and signed by both the driver and receiver.
  • A copy of the signed paperwork and photographs of the damage must be sent to Titan’s Shipping Manager or the customer’s sales representative on the same day as delivery.
  • Failure to meet these reporting and documentation requirements may result in denial of the claim.
  • Product and freight claims are handled separately and are not standard returns.

How to Request a Return Authorization

Download and complete the Return Authorization form and submit it to Titan Supply Group for review. A return is not approved until the form has been signed by an authorized Titan Supply Group representative and returned to the customer.

Please have the following information available:

  • Order Confirmation Number
  • Customer PO number and order date
  • Date material was received
  • Product/color and lot number
  • Carton count, unit count and total square footage
  • Reason for return
  • Pallet count
  • Carrier, Bill of Lading or tracking number, when applicable
Download Return Authorization Form

Where to Send Approved Returns

Titan Supply Group
1835 Industrial Dr.
Panama City, FL 32405
(850) 215-3004

Questions about a return or a product claim? Get in touch with our team.